Privacy policy.
At AVONIA, your privacy is important to us. We are committed to protecting the personal information you share with us and ensuring that it is handled responsibly, transparently and securely.
1. What Information We Collect
We may collect the following personal information from you when you book or receive services:
-Full Name
-Contact Details (phone number, email address)
- Date of Birth (for age-appropriate services)
-Medical or Skin History (if relevant to treatments)
- Payment Information
- Photos (before/after treatment, only with consent)
2. How We Use Your Information
Your information is used to:
-Book and manage your appointments
-Provide safe and personalised beauty treatments
-Communicate updates, promotions and appointment reminders
- Process payments securely
-Comply with legal and insurance obligations
We will never sell or share your personal data with third parties for marketing purposes.
3. Storage and Security
We store your information using secure, industry standard systems. Only authorised team members have access to your data for treatment and scheduling purposes.
4. Your Rights
You have the right to:
- Access or request a copy of your personal information
- Correct or update any information
- Withdraw consent or request deletion (unless required for legal purposes)
5. Marketing
You may choose to opt in to receive marketing emails or text messages. You can unsubscribe at any time.
6. Updates to Our Privacy Policy
This policy may be updated from time to time. The latest version will always be available on request here. Updated Nov 2025
7. Contact Us
If you have any questions or concerns about how your information is handled, please contact us at: avoniabeautysalon@gmail.com
Booking/Cancellation Policy
We understand that unexpected things can happen, but we kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.
- More than 48 hours' notice: No fee applies.
- Less than 48 hours' notice: A cancellation will incur a 100% fee of the booking cost and a reschedule will incur in a 50% fee of the booking cost.
- No show or same-day cancellation/Reschedule: The full appointment cost of 100% will be charged.
- Appointment times are reserved especially for you
- Reminders are sent 5 days and 72 hours before your booking
This policy allows us to respect our time, honour our schedule and provide fair opportunities for all clients.
By proceeding with your booking, you agree to this policy. If an appointment is cancelled or rescheduled outside of our required notice period, we reserve the right to charge the applicable fee to the card saved on file. If no card or card declines an invoice will be sent for payment.
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