Your Questions,

Answered

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Appointments are recommended to ensure availability. Walk-ins may be accepted based on schedule

  • You can book online through our booking link or contact us directly

  • We ask for at least 48 hours’ notice for cancellations or reschedules. Late cancellations, reschedules or no-shows will incur a fee

  • Arrive with clean lashes and brows—no makeup, oils, or creams

    • A special chemical solution is applied to soften the brow hairs

    • The hairs are then brushed into a desired direction (usually upward and outward)

    • Another solution sets them in place, kind of like a perm—but for brows

    • Often finished with a conditioning serum or tint

    How long it lasts:

    About 4–8 weeks, depending on hair growth and aftercare.

  • A lash lift is a beauty treatment that curls and lifts your natural eyelashes from the root, making them look longer, darker, and more defined—without extensions.

    How it works:

    • A silicone shield is placed on the eyelid

    • Your natural lashes are brushed upward onto the shield

    • A lifting solution breaks down the lash structure

    • A setting solution locks the curl in place

    • Often finished with a lash tint for extra definition

    How long it lasts:

    6–8 weeks, following the natural lash growth cycle

  • Contraindications to treatments are conditions where a beauty treatment should NOT be carried out, because it could be unsafe

    They’re usually grouped into two types:

    General Contraindications (treatment must be avoided or postponed)

    • Skin infections (bacterial, viral, fungal)

    • Open wounds, cuts, or bleeding

    • Inflammation, swelling, or bruising

    • Undiagnosed lumps or bumps

    • Recent surgery in the treatment area

    • Allergic reactions or known sensitivities

    • Contagious conditions

    • Fever or feeling unwell

    • Pregnancy (for certain treatments/products)

    Specific Contraindications (treatment depends on severity/medical advice)

    • Eczema, psoriasis, dermatitis

    • Acne (especially inflamed or cystic)

    • Rosacea

    • Diabetes

    • Epilepsy

    • Autoimmune disorders

    • Blood-thinning medication

    • Recent chemical peels or laser treatments

    • Use of retinol, Accutane, or strong acids

    • Sunburn

    Brow & Lash Treatment Contraindications

    • Broken skin around brows

    • Active eczema or psoriasis near brows

    • Eye infections (conjunctivitis)

    • Recent microblading or tattooing

    • Known allergy to tint or lamination solutions

  • The difference between the dye and tint is that the stain you get on the skin from both lasts longer with the dye up to 1-1/2 weeks depending on how much you wet your brows whereas with the tint the stain will only last up to a couple days, but both colour the hairs up to 2 - 3 weeks.

  • In a Wax, Sculpt and Colour you will receive

    • Brow mapping to your desired shape

    • Brow Wax and our signature facial massage with our aftercare cream

    • Dye or Tint of your choice

    • Highlight, concealer and brow gel to make the finishing touches